Frequently Asked Questions
How long does shipping take?
Standard shipping usually takes 3-5 business days depending on your location. Expedited shipping options (1-2 business days) are available at checkout for an additional fee.
Do you ship internationally?
Currently, we only ship within the domestic country. We are working hard to expand our logistics network to support international shipping in the near future.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to track your package in real-time. You can also view your order status in your Account Dashboard.
What happens if I receive a damaged item?
If you receive a defective or damaged product, please contact our customer support team within 48 hours of delivery with photographic evidence. We will arrange a free replacement or issue a full refund immediately.